Final answer:
The statement is true, as CRM systems include customer support, sales management, and contact management as vital components for organizing and managing customer information and interactions. The correct option is a.
Step-by-step explanation:
The statement is true: Customer support, sales management, and contact management are indeed key features of a customer relationship management (CRM) system. CRM systems are designed to consolidate customer information and documents into a single CRM database so business users can more easily access and manage it.
Customer support is essential to handle inquiries and complaints effectively. Sales management helps in tracking sales activities, forecasting and managing sales pipelines. Contact management stores and organizes customer contacts, helping businesses follow up on leads and maintain relationships.
Having these features integrated into a singular system allows businesses to track interactions with customers, streamline processes, and ultimately increase customer satisfaction and business efficiency. The correct option is a.