Final answer:
The three skills of empathic confrontation include reflecting, questioning, and paraphrasing which foster understanding, encourage dialogue, and confirm comprehension while maintaining empathy.
Step-by-step explanation:
The three skills of empathic confrontation are: reflecting, questioning, and paraphrasing. Reflecting helps in mirroring emotions and content, which is vital for building rapport and understanding the underlying sentiments of a conversation. Questioning, especially when done gently, aids in gaining insight and encourages dialogue on both parties' feelings and perspectives on the conflict. Lastly, paraphrasing allows individuals to restate what has been said to ensure comprehension and to demonstrate active listening.
It's important to remember that empathic confrontation requires a balance between being direct and maintaining empathy. Skills such as active listening and understanding the importance of silence play significant roles in moderating a productive discussion. During conflictual interactions, being an effective listener means not only hearing words but also grasping the emotional undertones, providing feedback without judgment and showing genuine interest and care through body language and expressions.