Question

A sales associate is restocking displays in the front of a store when a customer approaches and asks if the associate will open a register. The associate's best response would be to:

A) Apologize and continue restocking
B) Direct the customer to another register
C) Promptly assist the customer at the register
D) Inform the customer to wait for another employee

Answer 1

The best response is for the associate to assist the customer at the register, as excellent customer service is crucial in retail. Drawing on past retail experience, solving customer service issues can lead to improved efficiency and customer satisfaction. Hence, option (C) is correct.

Step-by-step explanation:

The best response for the sales associate when asked by a customer if they will open a register would be to promptly assist the customer at the register. Customer service is a critical aspect of a retail work environment, and aiding customers efficiently and effectively is paramount.

Drawing upon a relevant example, when I tackled a similar issue at Gavi's Fast Food Restaurant, I listened to the feedback from customers about the confusing payment line and resolved the situation by implementing floor markings to direct customers appropriately. This action not only eliminated customer complaints about line-ups but also allowed our team to serve a higher number of customers more efficiently, ultimately enhancing the overall customer experience.