Question

Discuss how you can instill customer loyalty and trustworthiness when designing an internet-based electronic commerce system.

Options:
a) By offering competitive prices
b) Ensuring fast delivery
c) Providing excellent customer service
d) All of the above

Answer 1

To instill customer loyalty and trustworthiness in an internet-based electronic commerce system, it is important to offer competitive prices, ensure fast delivery, and provide excellent customer service.

Step-by-step explanation:

When designing an internet-based electronic commerce system, there are several ways to instill customer loyalty and trustworthiness:

1. Offering competitive prices shows customers that they are getting a good deal and value for their money.
2. Ensuring fast delivery is important because customers want their products delivered quickly and reliably.
3. Providing excellent customer service is crucial for building trust and loyalty. This can involve promptly responding to customer inquiries, resolving issues efficiently, and going above and beyond to meet customer needs.

All of the above strategies can help create a positive experience for customers, leading to increased loyalty and trustworthiness.