Question

Total Quality Management (TQM) implementation involves a cultural change from traditional organizations. Select all the statements which correctly contrast the shift from traditional to TQM approaches. (Multiple select)

a) Focus on inspection vs. Focus on prevention
b) Individual responsibility vs. Teamwork
c) Departmental silos vs. Cross-functional collaboration
d) Reactive problem solving vs. Continuous improvement

Answer 1

The contrast from traditional to TQM approaches includes shifts from an inspection focus to prevention, individual responsibility to teamwork, departmental silos to cross-functional collaboration, and reactive problem solving to continuous improvement.

Step-by-step explanation:

The shift from traditional organizations to Total Quality Management (TQM) requires significant cultural changes. These changes include a move from a focus on inspection to a focus on prevention, emphasizing the importance of catching issues before they become problems rather than checking for quality only after production. Another shift is from individual responsibility to teamwork, which heralds the transition to a collaborative environment where success is a collective effort.

Additionally, the move from departmental silos to cross-functional collaboration indicates a transformation towards a more integrated approach where departments work closely and share information rather than operating independently. Lastly, TQM promotes a change from reactive problem solving to continuous improvement, a proactive stance that involves constant refinement of processes and systems to prevent issues and improve quality continuously.