Final answer:
I addressed the issue by listening to customer feedback and implementing floor markings to show customers where to line up for each cash register. The correct option is a) I calmly listened to their concerns and addressed them
Step-by-step explanation:
Sure! I worked at Gavi's Fast Food Restaurant last summer as the lunch-hour manager and during a particularly busy lunch hour, several customers complained that the system of lining up to pay was confusing.
As the lunch-hour manager, it was my responsibility to resolve customer complaints and make sure we were providing fair, fast, and friendly service.
I wanted to make sure this problem was resolved quickly and effectively so I listened to the feedback from customers and then sought out solutions from the customer service clerks. In order to address the issue, I bought floor markings to show customers where to line up for each cash register.
During subsequent high-traffic periods, there were no customer complaints about line-ups. The customer service clerks told me that their stress was reduced because they no longer had to manage conflict in the line. Our store served a higher number of customers on a daily basis because we were able to serve customers more efficiently. The correct option is a) I calmly listened to their concerns and addressed them