Question

Critical thinking case: The Leadership Challenge at United - Anyone who has traveled even a little has at least one airline horror story. What is the primary focus of this scenario?

A) Customer Feedback
B) Airline Safety Regulations
C) Leadership Issues
D) Industry Competition

Answer 1

The primary focus of this scenario is industry competition in the U.S. airline industry.

Step-by-step explanation:

The primary focus of this scenario is Industry Competition. The example given about the string of mergers in the U.S. airline industry raises concerns about how competition might be compromised. These mergers suggest a lack of competition and potential negative impacts on customers.