Question

To prevent a public relations problem, which of the following might be the best way to respond to a critic who posts negative information about the company?

A) Ignore the criticism and hope it fades away.

B) Engage in a respectful and constructive dialogue to address concerns.

C) Delete the negative post to avoid further attention.

D) Threaten legal action against the critic.

Answer 1

The best way to respond to a critic who posts negative information about a company is to engage in a respectful and constructive dialogue to address concerns. Option b

Step-by-step explanation:

The best way to respond to a critic who posts negative information about a company to prevent a public relations problem is to engage in a respectful and constructive dialogue to address concerns. This approach shows that the company takes criticism seriously and is willing to listen and make improvements.

Ignoring the criticism or deleting the negative post can backfire and further damage the company's reputation. Threatening legal action is not a productive or professional response. Option b