Question

Outsourcing providers have more experience dealing with a large number of IS staff and as a result, are often good at doing all of the following EXCEPT:

a) Recruitment
b) Training
c) Retention
d) Engagement

Answer 1

While outsourcing providers are efficient in reducing costs and accessing expertise, they are not typically as effective in promoting employee engagement due to the nature of outsourced work and the distance from the client company.

Step-by-step explanation:

Outsourcing providers have extensive experience in handling a large number of Information System (IS) staff, which typically allows them to excel in areas such as reducing costs, accessing specialized expertise, and focusing on core business activities. However, they might not always be as effective in the area of engagement. Engagement involves creating an environment where employees are committed to the company's goals and motivated to contribute to its success.

It is challenging for an outsourcing provider to promote this level of engagement since they are not directly involved with the internal culture and values of the client organization, and their employees might be more transient or see their roles as temporary or less integral to the company they serve. Additionally, the physical distance and potential cultural differences between the outsourcing provider's staff and the client company can create further barriers to fostering a cohesive and engaged workforce.