Final answer:
Brokers and agents are often required to undergo Wellcare Contract Recertification annually, not every two years, to stay current in the industry.
Step-by-step explanation:
The correct answer to the question "Brokers/Agents MUST complete a Wellcare Contract Recertification case in Centene Workbench (CWB) every two years" is B) False. Brokers and agents are typically required to complete certification on an annual basis, not biennially. This annual recertification ensures that they remain knowledgeable about the latest products, compliance regulations, and changes in the healthcare market that Wellcare and other insurance providers must adhere to.
The frequency of recertification can be critical to the operation of agents and brokers in the healthcare insurance industry, as it ensures they are up to date with their knowledge and allows them to proceed offering and managing policies without interruption.