Final answer:
An owner/operator's first task when developing a staff-training program is assessing training needs. This step is crucial as it determines what skills and knowledge are necessary for employees to improve their job performance. Orientation periods and job-specific training follow this initial assessment. Therefore, correct option is A.
Step-by-step explanation:
Assessing Training Needs
The first task an owner/operator must undertake when developing a staff-training program is assessing training needs. This involves identifying the specific skills and knowledge that employees need to perform their jobs effectively. It is a crucial step before determining training methods or selecting a training site.
An assessment of training needs can be based on various factors, including performance gaps, technological changes, or the introduction of new procedures or tools.
Training needs assessments ensure that the resources invested in training are targeted towards areas that will offer the most benefit to employee performance and, subsequently, to the organization's success.
Furthermore, training programs often begin with an orientation period, which acclimates new employees to the company's culture, policies, and procedures. This period is vital to ensure that employees understand the values and operational styles of the organization.
The focus then shifts to job-specific training or continuous training for current employees, which might include ways to fulfill new duties or how to operate new equipment or software. To successfully incorporate the training program, gaining buy-in from staff members is essential.
This support can be facilitated through comprehensive presentations, interactive discussions, and through ensuring that the training aligns with the staff members' skills and the organizational requirements.