Question

Which of the following describes the main objective of good customer service?

A. To make the customer walk away with a positive feeling.
B. To help the customer see that someone tried, even though the customer's wants were not met.
C. To make the customer think no one cares about the concern raised by the customer.
D. To help the customer walk away with a neutral feeling.

Answer 1

The main objective of good customer service is to ensure the customer leaves with a positive impression, which aids in maintaining a good reputation for the business and fosters repeat patronage.

Step-by-step explanation:

The main objective of good customer service is A. To make the customer walk away with a positive feeling. This outcome not only increases the likelihood of repeat business but also enhances the chances of customers recommending the business to others, thereby helping to establish a good reputation for the firm. Offering exceptional customer service is crucial, as this can also lead to a more satisfying job experience, open up opportunities, and garner positive feedback from supervisors and colleagues. For instance, taking pragmatic actions to resolve customer complaints, as in the case of Gavi's Fast Food Restaurant, can lead to improved operations, customer satisfaction, and reduced employee stress.