Question

Campbell is one of the oldest retailers in the country. While the service offered at Campbell is fairly mediocre, the retailer is famous for its surprise offerings of seconds, overstocks, and closeouts - occasionally including expensive gadgets and jewelry. Posco, a new chain of retail stores, offers products that are similar to Campbell's offerings; however, Posco is known for encouraging customers to ask questions and for providing service representatives to assist customers in the purchasing decision process. From this scenario, which of the following statements is most likely true?

A) Campbell focuses on customer interaction more than Posco.
B) Posco offers better service than Campbell.
C) Campbell and Posco have similar service levels.
D) Posco's offerings are inferior to Campbell's.

Answer 1

Posco likely provides better service than Campbell as it encourages customer interaction and provides help with purchasing decisions, contrary to Campbell's mediocre service.

Step-by-step explanation:

Based on the scenario provided, the most likely true statement is that Posco offers better service than Campbell. This is evident from the fact that Posco is known for encouraging customers to ask questions and provides service representatives to help customers with their purchasing decisions, whereas Campbell's service is described as 'fairly mediocre' despite its surprise offerings of seconds, overstocks, and closeouts.

A key aspect of customer service in retail is the ability to interact with knowledgeable staff who can assist with purchases, an area where Posco appears to excel.