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__ is an example of innovation in services.

a. Optical fibers
b. Internet banking
c. Customer satisfaction surveys
d. Smart tags

1 Answer

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Final answer:

Smart tags are a noteworthy example of innovation in services, enhancing retail experiences through product information access, improving inventory management, and assisting in healthcare administration for better care management. These tags exhibit the deep integration of technological innovations within various aspects of society, showcasing how such advances can lead to significant industry disruptions and improvements in efficiency and user engagement.

Step-by-step explanation:

Smart tags are a compelling example of innovation in services that have the potential to disrupt various industries by enhancing efficiency, improving customer experiences, and enabling new functionalities. These small electronic tags leverage technologies such as RFID (Radio-Frequency Identification) and NFC (Near Field Communication) to convey data that can be accessed by smartphones and other devices, enabling a variety of applications.


For example, in retail, smart tags can contain information about the product such as price, origin, and authenticity, thus providing greater transparency and enhancing the shopping experience for consumers. These tags are also used for inventory management, allowing for easier tracking of products throughout the supply chain. In healthcare, smart tags can store patient information that can be easily accessed by medical staff, leading to better care management and reduced errors.


The significance of smart tags in service innovation can't be overstated, as they seamlessly bridge the gap between digital information and physical objects. By doing so, they encapsulate how cutting-edge technology can be integrated into daily operations to streamline processes and enrich user interactions. The utility of smart tags in fostering these advancements reflects the ongoing transformation in our technophilic society, where technological innovations are deeply entwined with social, professional, and personal domains.

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