Final answer:
The statement that performance measures should support customer requirements is true. These measures are critical for aligning a business's objectives with customer expectations and driving customer satisfaction. Examples include tracking average delivery time if customers value fast service.
Step-by-step explanation:
The statement 'Performance measures should support customer requirements' is true. Performance measures are used to assess how well an organization achieves its objectives. In business, customer requirements are of utmost importance, as they dictate customer satisfaction and influence the success of the company. These measures should align with what customers expect from products or services, such as quality, price, and timeliness. By ensuring that performance measures are in sync with customer needs, businesses can focus on continuous improvement and provide value to their customers.
For example, if customers prioritize fast delivery, a key performance measure could be the average delivery time. This measure directly supports the customer requirement of speed. By tracking and optimizing this metric, a company can aim to enhance its performance in areas that matter most to its clientele.
Overall, aligning performance measures with customer requirements is key in driving customer satisfaction and fostering business growth.