Final answer:
The House of Quality is a tool used to capture and prioritize customer requirements, incorporate supplier estimations, and identify key selling points and features in quality management and product development processes.
Step-by-step explanation:
The House of Quality is a tool used in quality management and product development processes. It allows organizations to capture and prioritize customer requirements, incorporate supplier estimations, and identify key selling points and features.
Option a, 'It contains supplier estimations,' is true of the House of Quality. By involving suppliers in the process, organizations can gather valuable input on the feasibility and cost of meeting customer requirements.
Option b, 'It fails to incorporate customer requirements,' is incorrect. One of the main purposes of the House of Quality is to capture and prioritize customer requirements, ensuring that the final product meets their needs and expectations.
Option c, 'It contains key selling points and features,' is also true. The House of Quality helps identify and prioritize features that can make the product stand out in the market.
Option d, 'It does not incorporate competitive evaluations,' is incorrect. The House of Quality can include competitive evaluations to benchmark against other products in the market and identify opportunities for improvement.