Question

Who is responsible to advertise and enforce pickup time standards for base customers?

a) Cargo supervisor
b) Transportation officer
c) Customer service liaison
d) Base commander

Answer 1

The Customer Service Liaison is primarily responsible for advertising and enforcing pickup time standards for base customers, serving as the key communicator and enforcer of service standards.

Step-by-step explanation:

The individual responsible for advertising and enforcing pickup time standards for base customers is typically the Customer Service Liaison. This role involves coordination and communication between the service provider and the customer to ensure that service standards, such as pickup times, are clearly advertised and adhered to. The Customer Service Liaison works to address customer needs and feedback, and ensures that the customers are informed of the procedures and standards that affect their service experience. Although the Base Commander, Cargo Supervisor, and Transportation Officer all play vital roles within their respective domains, it is the Customer Service Liaison that typically manages customer relations and service standard enforcement.