Final answer:
Among the scenarios, B) The guest is unable to find the restaurant location requires troubleshooting from a Team Member. They must provide directions and support to the guest. Option D might also need intervention if the guest wants to add items to their order.
Step-by-step explanation:
Among the presented scenarios, the one that will require troubleshooting from a Team Member is option B: The guest is unable to find the restaurant location. This situation involves direct interaction with the customer to assist them in locating the restaurant, which can involve providing directions over the phone or guiding them through a map application. Providing excellent customer service is key in such scenarios, and ensuring the guest can find the restaurant quickly will enhance their overall experience.
Options A, C, and E do not need troubleshooting as they indicate successful steps in the mobile ordering process. However, option D, where the guest wants to add additional items to their mobile order, may also require intervention from a Team Member to ensure the order is updated correctly and to process any additional payments if necessary.