Question

Which statement correctly describes a step in presenting an order at Drive-Thru window? A) Hand the bag of food to the guest immediately upon arrival.

B) Verify the guest's order by reading it out loud before presenting it.
C) Ask the guest to pull forward and wait for their order in the parking lot.
D) Provide the order without confirming any special requests or modifications.
E) Collect payment after the guest has received their entire order.

Answer 1

The correct procedure at a Drive-Thru is to verify the guest's order by reading it out loud before handing it over. This ensures accuracy and customer satisfaction, similar to how efficient line-up systems improved service at Gavi's Fast Food Restaurant.

Step-by-step explanation:

The correct step in presenting an order at a Drive-Thru window is to verify the guest's order before presenting it.

This involves reading the order out loud to ensure accuracy and confirm any special requests or modifications the guest might have made. Implementing efficient systems, similar to my actions when I worked at Gavi's Fast Food Restaurant as the lunch-hour manager, can prevent issues such as customer complaints about confusing line-ups.

By resolving issues swiftly and considering customer feedback, service can be improved, stress for customer service clerks reduced, and a higher number of customers can be served efficiently.