Question

When answering guest questions about allergens, Team Member must _____. (Select all that apply.) A) Refer to the allergen information chart or menu.

B) Clearly communicate if they are unsure and offer to find someone who can provide accurate information.
C) Minimize the importance of allergen concerns to avoid causing alarm.
D) Suggest that guests with allergies simply avoid dining at the restaurant.
E) Provide detailed and accurate information about the presence of allergens in menu items.
F) Encourage guests to take their chances with menu items if the allergen information is not readily available.

Answer 1

When answering guest questions about allergens, Team Members must refer to allergen information, offer accurate information, and provide detailed information about allergens in menu items.

Step-by-step explanation:

When answering guest questions about allergens, Team Members must follow certain guidelines:

1. Refer to the allergen information chart or menu: This is important to provide accurate information about the presence of allergens in menu items.
2. Clearly communicate if they are unsure and offer to find someone who can provide accurate information: It's important to be honest and transparent with guests and find the right person who can answer their questions.
3. Provide detailed and accurate information about the presence of allergens in menu items: Giving guests detailed information helps them make informed decisions regarding their allergies.

It is not advisable for Team Members to minimize the importance of allergen concerns, suggest that guests with allergies avoid dining at the restaurant, or encourage guests to take their chances with menu items if the allergen information is not readily available.