Final answer:
The appropriate questions to ask when a customer arrives to pick up a mobile order at a restaurant are about how you can assist them, requesting the order number or name, and whether it's their first time picking up a mobile order to provide tailored service.
Step-by-step explanation:
When you realize that a guest has arrived at a restaurant to pick up a mobile order, the most appropriate questions to ask would be:
- “Can I help you with anything today?”
- “Could you provide the order number or name associated with the mobile order?”
- “Is this your first time picking up a mobile order with us?”
These questions are designed to provide a professional and friendly service to the customer while efficiently getting the necessary information to complete their order pickup smoothly. Asking for the order number or name helps to quickly identify the order, ensuring that the customer service experience is expedient. Inquiring if it's the customer's first time picking up a mobile order can indicate if additional guidance or information about the pickup process may be helpful for the customer. Each of these questions contributes to a positive customer experience that could encourage repeat business.