Final answer:
Emotional intelligence encompasses self-awareness, empathy, and social skills and is key to communication and professional success, possibly more so than IQ.
Step-by-step explanation:
The concept of emotional intelligence, often referenced in the context of interpersonal relationships and professional success, is essential for understanding the Gazda's Global Scale for Rating Helper Responses. Emotional intelligence entails the capacity to recognize and manage one's own emotions, to empathize with others, and to navigate social complexities effectively. This skill set is crucial in varied environments and is increasingly valued by employers, as it fosters strong communication skills and aids in problem-solving. Daniel Goleman's groundbreaking work posits that emotional intelligence may even surpass traditional IQ in forecasting an individual's success.