Final answer:
Before proceeding with a membership cancellation, offer alternatives like a membership hold, addressing concerns, adjusting plans, or highlighting new services that might change Sally's decision.
Step-by-step explanation:
Before explaining the cancellation process to Sally, we could offer alternatives such as putting her membership on hold if she is facing a temporary issue. We could also inquire if there are specific concerns she has with her membership that we could address, such as adjusting her membership plan to better fit her needs or providing special offers or discounts. Lastly, we could highlight any new services or improvements that may have been made recently which she might not be aware of, to see if these might impact her decision to cancel.