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Identify a true statement about Joseph M. Juran's philosophy of quality management.

User Kalmiya
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Final answer:

Joseph M. Juran's philosophy of quality management stressed the importance of total quality management, management's responsibility for quality, and continual quality training for employees. He also introduced 'fitness for use' as a measure of quality.

Step-by-step explanation:

One true statement about Joseph M. Juran’s philosophy of quality management is that he believed in the importance of total quality management, which includes a strong focus on management responsibility for quality, as well as the necessity for ongoing quality training for employees. Juran’s philosophy emphasized that quality improvement is not just the job of the quality department but should be integral to management’s role in an organization. He is also known for advocating the concept of “fitness for use,” which means that quality should be measured by how well a product meets customer needs and not just by its adherence to technical specifications.

User Wojciech Jakubas
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