Final answer:
An expressive customer is likely to present information in a logical and sequential way, using warm and engaging communication styles. They enjoy sharing stories and making personal connections, differing from formal or abrasive customers.
Step-by-step explanation:
When servicing an expressive customer, a service provider can expect d. Logical and sequential presentation as a characteristic mannerism. Expressive customers are typically known for being outgoing, enthusiastic, and interactive. They often exhibit behaviors that are lively, and they like to share stories and connect on a more personal level.
This type of communication is contrary to being formal and detailed, slow and subdued, or abrupt and challenging which might be characteristic of other customer personality types. Looking at complementary information, an expressive leader is often found in roles that require high levels of interaction and personal connection, such as the sales manager of a fast-growing cosmetics company.
In terms of group leadership communication patterns, an authoritarian structure is characterized by communication flowing from the top down. Additionally, the central route to persuasion is most effective with an audience that is analytical and motivated.