Question

As a service employee, which strategy would be suitable when interacting with a customer exhibiting an expressive behavioral style?

a. Provide detailed information
b. Show enthusiasm and energy
c. Focus on facts and logic
d. Build personal rapport

Answer 1

Showing enthusiasm and energy is a suitable strategy when interacting with a customer exhibiting an expressive behavioral style as a service employee.

Step-by-step explanation:

When interacting with a customer exhibiting an expressive behavioral style, the most suitable strategy as a service employee would be to show enthusiasm and energy. This is because expressive individuals are often outgoing, energetic, and responsive to enthusiastic interactions. By demonstrating a similar level of enthusiasm and energy, the service employee can establish a positive rapport and engage the customer effectively.