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Daisy is a salesperson in a department store. A customer approaches her with a complaint about a faulty product. The communication is brief and follows a logical pattern. Therefore, Daisy should respond in a manner applicable to people showing the _____ style.

a. Analytical
b. Amiable
c. Expressive
d. Driver

1 Answer

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Final answer:

Daisy should respond with an analytical style, focusing on facts and logic, as the customer's complaint was brief and systematic.

Step-by-step explanation:

When a customer approaches Daisy with a complaint about a faulty product, and the communication is brief and follows a logical pattern, Daisy should respond in a manner applicable to people showing the analytical style. This is because an analytical communication style is characterized by a focus on facts, logic, and an efficient and systematic approach. Daisy's response should be fact-based and methodical, addressing the complaint by providing clear, logical explanations or solutions. This type of approach is similar to the scenario when examining data to look for trends, which primarily uses analytical intelligence, as the focus is on processing information logically and effectively.

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