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Steven is a telemarketing executive in a company selling household appliances. The customer talks in a formal and detail-oriented manner, not readily sharing personal details. What behavioral style is the customer exhibiting?

a. Analytical
b. Amiable
c. Expressive
d. Driver

User Tmhalbert
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1 Answer

1 vote

Final answer:

The customer's formal and detail-oriented communication style without a focus on personal details suggests they are exhibiting a Driver behavioral style. This aligns with the customer's pragmatic and efficient approach, which is typical of Drivers. Comparatively, Jeffrey's intense and driven nature in the example shares similarities with a Driver's characteristics.

Step-by-step explanation:

The customer's behavior described in the scenario is indicative of a Driver behavioral style. Drivers are typically results-oriented, direct, and prefer getting down to business quickly without much focus on personal feelings or relationships. They are generally pragmatic, efficient, and serious, looking for factual and detail-oriented communication. In the case of Steven's customer, who talks in a formal and detail-oriented manner without readily sharing personal details, this aligns closely with the Driver personality type. Drivers can be recognized by their decisive nature and goal-focused approach.

Comparatively, the Type A behavior pattern exemplified by Jeffrey highlights characteristics such as being intense, driven, and having difficulty relaxing. These traits can also align with a Driver's tendency to be goal-oriented and sometimes impatient or agitated with others who do not meet their standards.

User Punch
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