Final answer:
The customer's formal and detail-oriented communication style without a focus on personal details suggests they are exhibiting a Driver behavioral style. This aligns with the customer's pragmatic and efficient approach, which is typical of Drivers. Comparatively, Jeffrey's intense and driven nature in the example shares similarities with a Driver's characteristics.
Step-by-step explanation:
The customer's behavior described in the scenario is indicative of a Driver behavioral style. Drivers are typically results-oriented, direct, and prefer getting down to business quickly without much focus on personal feelings or relationships. They are generally pragmatic, efficient, and serious, looking for factual and detail-oriented communication. In the case of Steven's customer, who talks in a formal and detail-oriented manner without readily sharing personal details, this aligns closely with the Driver personality type. Drivers can be recognized by their decisive nature and goal-focused approach.
Comparatively, the Type A behavior pattern exemplified by Jeffrey highlights characteristics such as being intense, driven, and having difficulty relaxing. These traits can also align with a Driver's tendency to be goal-oriented and sometimes impatient or agitated with others who do not meet their standards.