Final answer:
The step that does not help to resolve conflict is to focus on positions, as it detracts from understanding underlying interests and finding mutually acceptable solutions. Successful resolution involves active listening, open-ended questions, and maintaining a focus on collaborative problem-solving.
Step-by-step explanation:
The step in conflict resolution that does NOT help to resolve conflict is to focus on positions. Focusing on positions rather than on the underlying needs or interests is counterproductive, as it can create a win-lose scenario and exacerbate the conflict. Instead, successful conflict resolution strategies include framing the conflict with respect to the project, trading places to understand the other's perspective, and acknowledging the conflict. It is also important to choose your words carefully, stay as calm as possible and listen to the other side, avoid claiming rightness, ask open-ended questions, and focus on problem-solving rather than blaming.
Additionally, when conflicts remain unresolved, they can lead to negative outcomes like stress and lost productivity. Effective communication techniques involve expressing feelings and thoughts and actively listening, which can help maintain positive working relationships. In political settings, conflict is often resolved through bargaining, where the status quo may prevail if no agreement is reached. Fundamental to conflict resolution is understanding each other's interests and finding a mutually acceptable solution.