Final answer:
As the lunch-hour manager at Gavi's Fast Food Restaurant, I resolved a problem by implementing floor markings to indicate where customers should line up. This solution improved efficiency and reduced customer complaints.
Step-by-step explanation:
As the lunch-hour manager at Gavi's Fast Food Restaurant, I encountered a situation where customers complained about the confusing system of lining up to pay. To prevent this small problem from becoming a larger issue, I listened to customer feedback and sought solutions from the customer service clerks. I purchased floor markings to show customers where to line up for each cash register, which resulted in more efficient service and reduced customer complaints.