Final answer:
When the retail price on a tag is lower than the retail price, it's best to honor the lower price, adjust future pricing accordingly, and train staff to handle discrepancies professionally.
Step-by-step explanation:
If the retail price on the tag is lower than your retail price, it is generally considered best practice to honor the price listed on the tag. This is important from both a customer service and legal perspective. Providing accurate pricing information ensures customer trust and satisfaction, which are essential for repeat business. If this occurs, you should follow your store's policy on pricing discrepancies.
This may involve selling the item at the lower price and then adjusting the pricing display or inventory system to prevent further issues. Additionally, it's essential to train staff to handle such situations professionally to maintain a positive shopping experience for the customer.