Final answer:
Providing a process's policy and procedure guide to a user who has never used the IS and asking the user to perform the process could be used in user acceptance testing.
Step-by-step explanation:
Providing a process's policy and procedure guide to a user who has never used the IS and asking the user to perform the process could be used in user acceptance testing.
User acceptance testing is performed by end-users to determine whether a system meets their expectations and requirements. By providing the policy and procedure guide, the tester can assess how well the user can understand and follow the given instructions in the guide.
For example, if a company introduces a new software system, they may provide a user with a policy and procedure guide and ask them to perform specific tasks using the software. This helps the company identify any usability issues or misunderstandings that users may encounter.