Final answer:
To ungroup two combined customer names in 'Boulder Oil Group,' Halavani needs to access the CRM system or database, find the grouped record, and edit the details to create individual records. Proper authorization may be required.
Step-by-step explanation:
If Halavani wishes to ungroup two customer names that are currently combined under the name 'Boulder Oil Group,' she would typically need to access the customer relationship management system (CRM) or the database where the customer data is stored.
The process for ungrouping may vary depending on the software or database used but generally involves locating the grouped record and editing the details to separate the customers into individual records.
It may involve removing one name from the group or splitting the group into two separate accounts. If permission or access level is a concern, Halavani might also need appropriate authorization to make these changes.