Question

Last minute, a supervisor asks you to attend a team training. However, you need to call a member to let them know the next steps that need to be taken for their claim. What would you be most and least likely to do?

A. Do what your supervisor asks and attend the meeting. Once the training is over, return to your desk and call the member.
B. Ask your supervisor if you can call the member to update him on his claim before you go to the training.
C. Let your supervisor know that if you go to the training right now, it will delay an important call to a member.
D. Quickly find somone else who can call your member so that you can attend the training.

Answer 1

The most likely course of action would be to ask your supervisor if you can call the member before attending the training. The least likely course of action would be to find someone else to call the member and attend the training. Hence, option (B) is correct.

Step-by-step explanation:

The most likely course of action in this situation would be option B - Ask your supervisor if you can call the member to update him on his claim before you go to the training. By doing this, you can inform the member of the next steps and address any immediate concerns or questions they may have. This shows professionalism and ensures that the member is attended to promptly.

The least likely course of action would be option D - Quickly find someone else who can call your member so that you can attend the training. This option may lead to miscommunication or delays in addressing the member's claim, as the person tasked with calling them may not have the necessary information or context.

It is important to prioritize communication with the member and fulfill your responsibilities before attending the training, as it ensures that the member's needs are met and their claim is handled efficiently and effectively.