Question

A nurse manager is faced with the task of introducing an unpopular change to a staff that includes several nurses who have acted as rejecters to previous changes. The manager expects resistance but hopes to identify these rejecters early in the process. The manager should be particularly alert to which statements?

1. I dont care what they say; Im not giving care that way.

2. I dont think this is going to work, but Ill probably come around to it sooner or later.

3. Im not crazy about this idea, but we do need to change how we are providing care.

4. I bet I can make it very difficult for this change to occur.

5. It wont be so bad. I like change.

Answer 1

The nurse manager should be alert to statements that indicate strong resistance and a refusal to comply, as well as statements that suggest active resistance and sabotage. Statements that show some resistance but also an acknowledgment of the need for change indicate a potential for acceptance and adaptation.

Step-by-step explanation:

The nurse manager should be particularly alert to the following statements:

1. I dont care what they say; Im not giving care that way. This statement indicates strong resistance to the change and a refusal to comply.
2. I bet I can make it very difficult for this change to occur. This statement suggests that the individual may actively resist and sabotage the change.
3. Im not crazy about this idea, but we do need to change how we are providing care. Although this statement shows some resistance, the willingness to acknowledge the need for change indicates a potential for acceptance and adaptation.