Question

The nurse manager is facilitating change to a new documentation system in the unit. If the manager wants to use the most common method to overcome resistance to the change, which strategy would be chosen?

1. The manager distributes a handout explaining the new system and how to use it.

2. The manager creates a quick tip sheet about how to use the system and schedules practice sessions for each nurse.

3. The manager identifies a key supporter of the change and has that nurse act as mentor to the remaining staff.

4. The manager threatens to transfer anyone who resists the change.

Answer 1

The nurse manager should adopt the second strategy, involving the creation of a quick tip sheet and scheduling of practice sessions, as it provides education and practical experience that are crucial for staff to adapt to the new documentation system successfully.

Step-by-step explanation:

If the nurse manager wants to use the most common method to overcome resistance to change when facilitating a transition to a new documentation system in the unit, the most appropriate strategy would likely be option 2. This option involves creating a quick tip sheet about how to use the system and scheduling practice sessions for each nurse. This method supports knowledge transfer and hands-on practice, which are essential for effective learning and for easing the transition to a new system amongst staff.

Option 2 aligns with common strategies that focus on therapeutic and growth-fostering intervention, which are often used in healthcare institutions for implementation and change. These strategies may include a range of activities designed to educate, support, and encourage staff to adapt to new processes and technology. It acknowledges the importance of understanding the reasons behind resistance and addresses them through creating an environment of learning and support. This contrasts with the more punitive approach outlined in option 4, which could likely lead to heightened resistance and a negative working environment.