Final answer:
The subject of this question is Business and it is at the High School level. Marriot's policy of allowing hotel employees to immediately respond to customer problems without having to obtain prior management approval is an example of empowerment in business.
Step-by-step explanation:
The subject of this question is Business and it is at the High School level.
Marriot's policy of allowing hotel employees to immediately respond to customer problems without having to obtain prior management approval is an example of empowerment in business. Empowerment gives employees the authority and responsibility to make decisions and take action without having to seek approval from higher-level management.
This policy can have several advantages, such as faster problem resolution, improved customer satisfaction, and increased employee engagement. By equipping employees with the freedom to address customer issues, Marriot shows a commitment to delivering excellent customer service.