Final answer:
Henry Mintzberg identified ten interrelated managerial roles grouped into three categories: interpersonal, informational, and decisional. These categories address work overload, conflicts, ambiguities in managerial roles, and difficult work relationships. The first two categories mainly deal with hierarchical communication, whereas decisional roles entail detailed decision-making.
Step-by-step explanation:
Henry Mintzberg concluded that managers perform ten distinct but highly interrelated roles. These roles are organizational positions that managers assume to carry out various functions. Mintzberg's framework addresses work overload, conflict and ambiguity in defining the managerial role, and difficult work relationships. It can be divided into three main categories:
- Interpersonal roles that cover the manager's functions as a figurehead, leader, and liaison.
- Informational roles that include monitoring, disseminating, and being a spokesperson.
- Decisional roles such as an entrepreneur, disturbance handler, resource allocator, and negotiator.
The first two categories focus on hierarchical roles within an organization, central to managing internal and upward communication. In contrast, decisional roles call for a more holistic view, as they involve making choices that affect both the organization and its environment.
Conversely, the informational roles and interpersonal roles are seen to address large-scale issues essential to managing groups, teams, or even entire organizations. The decisional roles, however, tend to examine the more detailed aspects of managerial work, including the day-to-day decision-making processes and resolution of conflicts within the organization.