Final answer:
Good telephone etiquette usually includes verifying the caller's needs before transferring, stating your name and department, checking for emergencies before placing on hold, and repeating the caller's request for clarity, but not always immediately transferring a call. The correct option is D.
Step-by-step explanation:
Good telephone etiquette usually includes verifying the caller's needs before transferring, stating your name and department, checking for emergencies before placing on hold, and repeating the caller's request for clarity, but not always immediately transferring a call. Good telephone etiquette includes all of the following EXCEPT immediately transferring a call to the correct department, which may not always be considered good etiquette depending on the situation.
It is important first to ascertain if the caller needs immediate assistance or has a quick question before transferring them. Part of providing excellent customer service involves checking for an emergency before putting someone on hold, stating your name and department when answering the phone, and repeating a request back to the caller before hanging up to ensure clear and effective communication. These practices help establish a professional appearance and demonstrate respect for the caller's needs. Moreover, they align with the principle of treating everyone encountered with respect and showing commitment to the company's goals which includes exemplary customer service.