Final answer:
An internal customer in an organization is a person or department within the organization who receives goods, services, or information from another person or department within the same organization.
Step-by-step explanation:
An internal customer in an organization is a person or department within the organization who receives goods, services, or information from another person or department within the same organization. They are the recipients of the output of another process or department within the organization. Internal customers can be individuals or groups who depend on the work of others to complete their tasks or achieve their goals.
Internal customers play a crucial role in an organization as they contribute to the smooth functioning of different departments and processes. They provide input and feedback, collaborate with other departments, and rely on the work of others to fulfill their responsibilities.
or example, in a manufacturing company, the production department is the internal customer of the supply chain department, as they depend on the timely delivery of raw materials to meet production targets. By understanding the needs and expectations of internal customers, organizations can improve communication, coordination, and efficiency, leading to better overall performance and customer satisfaction.