Question

Garoc Corp. has developed a reputation for poor customer service over the last couple of decades. Which of the following practices will help the company turn its reputation around?

a. take reactive appraoch to cust service orver a proactive appraoch
b. replacing existing customers with new ones
c. limiting customer service reps role in personal selling
d. monitor ucst complaints by acessing big data form socila media and web.

Answer 1

Garoc Corp can turn its reputation around by taking a proactive approach, monitoring customer complaints through big data, and replacing existing customers with new ones.

Step-by-step explanation:

Garoc Corp. can turn its reputation around by taking a proactive approach to customer service, monitoring customer complaints by accessing big data from social media and the web, and replacing existing customers with new ones.

A. Taking a proactive approach means anticipating and addressing customer needs and issues before they arise. This can include personalized customer outreach, regular follow-ups, and proactive problem-solving.

D. By monitoring customer complaints through big data, Garoc Corp. can identify patterns and trends, allowing them to make improvements and address issues promptly.

B. While it is necessary to retain existing customers, Garoc Corp. can also benefit from bringing in new customers who have not experienced their poor customer service reputation.

It is important for Garoc Corp. to take these steps to rebuild its reputation and establish a stronger customer service culture within the company.