Question

When building quality into services, managers should:

a. not focus on training, because people will learn by experience
b. watch over employees to make sure they do things right everytime
c. require employees to check with managers before correcting any problem
d. empower employees by giving them autority to satisfy cust needs

Answer 1

Managers should empower employees by giving them authority to meet customer needs, invest in their training, and promote accountability and initiative for better service quality and increased workplace productivity and satisfaction.

Step-by-step explanation:

When building quality into services, managers should empower employees by giving them authority to satisfy customer needs. This approach fosters a sense of responsibility and initiative among the workforce. Employees who feel empowered are more likely to take proactive measures to solve problems, contribute to the organization's mission positively, and improve service quality.

It's important to remember that a good manager invests in their team's development and allows their employees the space to grow and take ownership of their roles. By empowering their staff, managers may see an increase in productivity and job satisfaction while also decreasing the need for constant supervision.