Final answer:
Universal requires a reverse channel for repairing a broken monitor under warranty. Reverse channels facilitate product returns, repairs, recycling, or disposal. They are increasingly important in a sustainable economy that values high-quality goods and repair over replacement.
Step-by-step explanation:
The student's question pertains to the distribution strategies that a company like Universal would use for servicing a broken computer monitor under warranty. The correct answer is that Universal would need a reverse channel for this purpose. A reverse channel is part of a distribution channel which allows customers to return products for repairs, recycling or disposal. This contrasts with exclusive, selective, or intensive distribution, which are strategies used to sell products to customers, not to handle returns or repairs. In the context of a sustainable economy, as repair costs become cheaper, reverse channels become an important aspect of business as consumers and businesses alike begin to place greater value on durability, quality, and the ability to repair rather than replace items.