Final answer:
The balanced scorecard metric not related to customer satisfaction is Economic value added. It measures financial performance, unlike customer retention, response time, and market share which directly relate to customer satisfaction.
Step-by-step explanation:
On a balanced scorecard, which of the following is not a customer satisfaction measure? The options given are A. Customer retention, B. Economic value added, C. Response time, D. Market share. The correct answer is B. Economic value added.
This is because economic value added is a measure of a company's financial performance based on the residual wealth calculated by deducting its cost of capital from its operating profit, and is not directly related to customer satisfaction. On the other hand, customer retention, response time, and market share are direct measures of customer satisfaction, reflecting how well a company is serving its customers.
Review Question: Which one of the following is not one of the four pillars of food security? The correct answer is D. Transformation. The four pillars of food security are availability, access, utilization, and stability. Transformation is not considered one of the pillars of food security.