Final answer:
The Facilitated Approach is the CSA program designed to gather information from work teams at different levels, using methods like in-depth interviews, focus groups, and content analysis to collect comprehensive data. The correct option is B. Facilitated approach.
Step-by-step explanation:
Of the three primary approaches to CSA programs, the one designed to gather information from work teams representing different levels in the business unit or function is the facilitated approach. This approach typically involves in-depth interviews, focus groups, and the analysis of content sources as the source of its data. It allows the collection of both quantitative data and qualitative information, offering a rich and diverse understanding of job requirements and employee satisfaction from various perspectives.
Unlike the facilitated approach, the questionnaire approach often generates a mix of quantitative and qualitative data but may not provide the depth and interaction that the facilitated approach offers. The self-certification approach and auditor-produced analysis are not primarily designed for gathering information through direct interaction with work teams at different levels. Particularly, the self-certification approach is more about allowing individuals or departments to self-report their compliance with certain standards, and auditor-produced analysis is focused on the auditor gathering and analyzing the data independently.