Question

Under a total quality management approach,

A. Quality control is performed by highly trained inspectors at the end of the production process.
B. Upper management assumes the primary responsibility for the quality of the products and services.
C. Measurement occurs throughout the process, and errors are caught and corrected at the source.
D. A large number of suppliers are used in order to obtain the lowest possible prices.

Answer 1

Under Total Quality Management, measurement occurs throughout the process and errors are caught and corrected at their source, involving all employees in quality management. Hence, option (C) is correct.

Step-by-step explanation:

Under a total quality management approach, measurement occurs throughout the process, and errors are caught and corrected at the source. Total quality management (TQM) is a management philosophy that emphasizes the importance of quality in all aspects of an organization's operations. It involves continuously monitoring and improving processes to ensure that products or services meet or exceed customer expectations.

In a TQM approach, measurement is integrated into every step of the production process with the purpose of identifying and correcting errors as they occur, rather than relying on inspection at the end of production. Therefore, among the given options, option (C) is correct.