Question

Under a total quality management (TQM) approach,

A. Value-added activities are performed in all processes under constant management supervision.
B. Quality control is performed by highly trained inspectors at the end of the production process.
C. Management assumes responsibility for all processes in the system.
D. A large number of suppliers are used in order to obtain the lowest possible prices.

Answer 1

Under Total Quality Management (TQM), management takes responsibility for all processes in the system, focusing on continuous improvement and quality across the entire organization. The correct option is C. Management assumes responsibility for all processes in the system.

Step-by-step explanation:

Under a Total Quality Management (TQM) approach, management assumes responsibility for all processes in the system. TQM is a management philosophy that emphasizes a commitment to quality and continuous improvement in every aspect of the organization.

Specifically, it involves ensuring value-added activities are performed consistently, involving all members of the organization in quality improvement, and fostering strong relationships with a limited number of suppliers for better quality control.

TQM contrasts with approaches that rely solely on quality control at the end of the production process or that seek to reduce costs by using a large number of suppliers. The correct option is C. Management assumes responsibility for all processes in the system.