Final answer:
The associate should provide clear, detailed warranty information to the customer inquiring about the guarantee for a digital camera, highlighting what's included and how to claim it. Extended service plans and how the store supports in case of product issues should also be addressed.
Step-by-step explanation:
In a retail context, it's important for an associate to provide detailed warranty information when a customer inquires about a guarantee. The associate should clearly explain the terms of the warranty, including what it covers, the duration of the guarantee, and how the customer can claim it if necessary.
Providing detailed information ensures that the customer feels a sense of security in their purchase, and it helps build trust between the customer and the business. An associate should also highlight any additional service plans or extended warranties that are available for the digital camera. It's a good practice to mention how the store can assist in the event of a product fault or issue.
If the associate is unsure about the specific details of the warranty, they should politely direct the customer to customer service where they can receive comprehensive information. Ignoring the question or stating that there's no guarantee without proper knowledge can lead to customer dissatisfaction and potential loss of sale.