Final answer:
The last step for Trudy to provide optimal customer service is evaluation, which involves reflecting on her actions' results, and considering feedback from customers and team members, while also treating her manager as an internal customer to gain additional insight and improvement opportunities.
Step-by-step explanation:
The last step Trudy needs to implement to provide the best customer service possible is evaluation. This step involves reflecting on the outcome of actions taken to resolve a problem and considering the feedback from multiple stakeholders such as customers and internal team members.
For example, in Trudy's situation, after implementing the new system with floor markings, assessing the reduction in customer complaints and increased efficiency would be vital.
It also includes considering the feedback from her team on decreased stress levels and the ability to serve a higher number of customers. This process of reflection and assessment aids in continuous improvement and can lead to providing even better customer service in the future.
Moreover, treating your manager as your internal customer and seeking their feedback can provide valuable insights into how well the new measures are working and what improvements can be made.
Constantly looking for opportunities to better the service based on these evaluations will not only result in satisfied customers but also in personal job satisfaction and potentially more professional opportunities for Trudy.