Final answer:
The skills necessary for effective communication and conflict resolution involve careful word choice, active listening, open-ended questioning, and focusing on problem-solving over blaming. Good listening skills are essential, as is understanding when to seek further assistance.
Step-by-step explanation:
The question addresses the skills necessary for effective communication and conflict resolution in a social or professional setting. When encountering a situation that requires addressing conflict, it's important to choose your words carefully to avoid exacerbating the situation. It is also crucial to stay calm and listen to the other party to truly understand their perspective. Avoiding assertions that you are right and the other person is wrong will help maintain an open and respectful dialogue.
Asking open-ended questions and restating what you heard are techniques that not only show that you are listening but also ensure there are no misunderstandings. It is critical to focus on solving the problem rather than assigning blame. If the conflict remains unresolved, it may be appropriate to seek assistance from a supervisor or HR department. To be an effective listener, one must be attuned to the speaker's emotions and avoid interrupting or judging.
Remember that managing a conversation around conflict is a two-way street that involves both speaking and listening. Finding common ground, adapting to the unexpected, and reflecting on the conversation are all part of building and maintaining positive relationships.